Terms and Conditions of Sale and Services

1. Enforceability

The present General Terms and Conditions of Sale and Services (hereinafter,” GTC) are systematically sent or handed to each customer to enable them to place an order.

Placing an order implies full and unreserved acceptance of these conditions, to the exclusion of all others. Only special conditions formally accepted in writing by Morpheus Events may prevail over the present G.S.C.

Any contrary condition opposed by the customer will be, in the absence of written acceptance, in opposable to Morpheus Events whatever the moment when it could have been brought to its knowledge.

Morpheus Events reserves the right to modify its General Terms and Conditions.

The terms and conditions applicable are those in force at the date of the order placed by the customer. The fact that Morpheus Events does not avail itself at a given time of any of the present conditions may not be interpreted as a waiver of its right to do so at a later date.

2. Order

Order content

Once the customer’s requirements have been expressed, Morpheus Events will issue a quotation (order form) specifying the venue and, if applicable, the services chosen by the customer, as well as the dates, number of participants and overall price.

The agency’s services are priced according to the size and type of the event and sent to the customer as operating costs (sourcing, support, advice and negotiations with various partners and suppliers).

The Offer is drawn up on the basis of declarations made by the customer, who certifies their accuracy.

Any additional services requested by the customer during the event or not included in the order form will be invoiced separately.

The transmission of the order form to the client implies a written reservation option for a period of 7 days.

Morpheus Events is only bound by orders taken by its employees subject to written and signed confirmation on its part. The benefit of the order is personal to the client and cannot be transferred without the agreement of Morpheus Events.

Definitive nature of the offer

Orders for products or services are final only after receipt of the definitive offer signed by the customer and the payment of a deposit of 50% to 60%, which constitutes the conclusion of the contract, subject to written confirmation of the order form by Morpheus Events, provided that the event takes place at least 1 month before the fixed date.

Morpheus Events undertakes to respect the general terms and conditions of sale and payment of its partners and suppliers, and this obligation is therefore also incumbent on the customer.

The supplier’s terms of payment, which are communicated to Morpheus Events and which constitute the conclusion of the contract, subject to written and signed confirmation of the order form by Morpheus Events, are passed on to the customer.

Order modification

No modification, cancellation or cancellation of an order requested by the customer may be received after confirmation of the offer by Morpheus Events, unless otherwise agreed.

In the event of total or partial cancellation of the offer, Morpheus Events will send the customer a debit invoice for the “cancelled service”, in accordance with the final offer transmitted and after the invoice has been issued in proportion to the payments already made and in accordance with the general terms and conditions of sale of its partners and suppliers.

Any deposit or management fee paid by the customer to Morpheus Events will be definitively acquired by Morpheus Events, unless otherwise agreed between the parties.

Tariff modification

In the event of a downward revision in the prices of the various service providers or partners “after final validation of the offer by the customer”,

Morpheus Events undertakes to readjust its prices accordingly.

Morpheus Events may propose to its customers offers (estimated as broadly as possible) in the event that certain items are subject to price variations, thus allowing for more extensive negotiation with its suppliers. An adjustment is always made, if necessary, in order to best meet the customer’s budget.

It’s up to Morpheus Events to be as transparent as possible, and to make any adjustments at the time of final invoicing to the client.

Various documents are submitted to the client, along with a budget table showing costs item by item, and the estimated final amount.

3. Performance of services

Morpheus Events undertakes to perform the service by the deadline indicated on the order form and at the location specified by the customer.

In the event of postponement for any reason not attributable to Morpheus Events, the deposit paid by the customer will be retained by Morpheus Events.

An amount of 10% (ten percent) of the total order will be invoiced in addition to the initial service, as an agency commission.

A start-up fee of €500.00 upon signature of the general terms and conditions (or) and “NDA” will be invoiced to the customer to validate the order. Agency commission of 10% on all services in addition.

In the event of cancellation for any reason not attributable to Morpheus Events, the deposit paid by the customer will be retained by Morpheus Events.

Morpheus Events will retain, as an operating expense, the deposit paid by the customer and 10% (ten percent) of the current invoiced order.

Morpheus Events cannot be held responsible in the event of non-performance or poor performance of the contract due either to the fault of its customer, or to the insurmountable and unforeseeable fault of a third party to the contract, or to a case of force majeure.

In the event of a subcontractor’s cancellation, Morpheus Events undertakes to use all necessary means to allow the customer to carry out and access the promised services.

4. Specific Pandemic/COVID Clause

In the event of confinement imposed by an administrative authority, Morpheus Events is solely responsible for the proper execution of the planned services, and cannot therefore be held responsible for any difficulties encountered by the customer in reaching the place of execution of the services, if Morpheus Events is otherwise able to provide the services sold and there are no exceptional and unavoidable circumstances arising at or in the immediate vicinity of the place of performance which would have a significant impact on the performance of the contract or on the transportation of the customer to the place of performance.

On the other hand, as the health situation is likely to have an impact on the running of services for several months to come, it is possible that access to certain workshops and/or activities initially planned in the contract may not be possible, given any restrictions imposed by the government.

In such cases, Morpheus Events may propose a replacement activity.

In the event of refusal on the part of the customer, the service not provided will be reimbursed, without the possibility of claiming damages.

5. Subcontracting Agreement

Morpheus Events may entrust to third parties the performance of all or part of the material or intellectual services.

6. Termination or rescission of the order

The order may be cancelled by the customer by registered letter with acknowledgement of receipt in the event of:

  • Execution of a service that does not comply with the declared characteristics of the service.
  • Execution exceeding by thirty days the date fixed in the offer, after having previously enjoined Morpheus Events, in the same way and without result, to effect delivery within a reasonable additional period.
  • In all these cases, the customer may demand reimbursement of the deposit paid when the order was placed, “excluding operating costs”.

The order may be rescinded by Morpheus Events in the event of:

  • Refusal to perform the service ordered.
  • Parallel canvassing of third parties
  • Non-payment of down-payments or prices
  • Non-payment of the outstanding balance ten days before performance of the service.

In these cases, and these cases only, the deposit paid at the time of the order remains with Morpheus Events as compensation. Morpheus Events reserves the right to recover unpaid sums on behalf of its partners and suppliers.

7. Performance of contract

Morpheus Events cannot be held responsible for the safety of the customer’s person or property. All service providers and partners are subject to the obligation to present insurance to Morpheus Events.

Morpheus Events will also not be liable for any damage caused by a lack of security of the service or of the equipment used for the execution of this service.

And this after signature of the offer by the customer with Morpheus Events,

NOTA :

The client agrees not to solicit other event service providers, or third parties such as suppliers and parallel service providers.

Failing this, Morpheus Events reserves the right to withdraw from the assignment without incurring any costs.

 However, a fixed fee of €500.00 in compensation will be charged to the client on the basis of work already carried out by Morpheus in the event of parallel approaches by the client.

8. Invoicing

In accordance with the provisions of article 293 B of the General Tax Code in Portugal” and in compliance with the Commercial Code, an invoice is drawn up for each delivery and issued at the time of delivery or upon completion of the service.

Morpheus Events, like all companies based in Portugal, is subject to the obligation to draw up all its invoices online (invoicing automatically transmitted to the AT (Autoridade Tributaria das Finanças / Tax Authority for Finance)), so that no modification or rectification can be made by Morpheus after it has been issued.

Invoices may only be cancelled within 48 hours.

After this period, the invoice is payable by the customer.

Upon receipt of the invoice by the customer, the customer must send back a “Proof” document proving the bank transfer to Morpheus Events so that it can be sent to the accounting department, as this document is obligatory.

Bank transfer charges remain the responsibility of the customer.

9. Payments

Invoices for services must be paid on receipt, unless otherwise stated on the documents, i.e. no later than 1 (one) month ” before the event, except:

  • Airlines
  • Hotels
  • Spaces
  • Catering
  • Entertainment
  • Audiovisual

For which a deposit (or) the total amount must be paid according to the general conditions of the speaker(s) and venue(s).

It should be noted that a deposit of 50 to 60% must be paid on receipt of the invoice, depending on the budget and the partners’ general terms and conditions of sale (except for transfer and flight bookings, which are payable immediately).

Payment is deemed to have been received on the agreed due date, and not by providing a means of payment.

Any sum not paid by the due date shown on the invoice will automatically incur the following penalties, without the need for formal notice, from the day following the due date shown on the invoice:

  • A fixed indemnity for recovery costs of €40, which may exceed this amount on presentation of proof by Morpheus Events
  • Penalties at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points, i.e. for the first six months of the year concerned, the rate in force on 1st January of the year in question and for the second six months, the rate in force on 1st

Late payment interest at the legal rate plus 5 percentage points from the due date.

10. Prices

Prices are subject to change without notice. Morpheus Events cannot be held responsible for price changes concerning flights and transfers.

However, they are guaranteed at the time of the final offer validated by Morpheus Events and having been the subject of a written confirmation of closing on behalf of its customer, for flights the proposed rates have a validity of (2 working days), transfers (5 working days).

11. Disputes

Before taking any legal action, the parties shall seek to reach an amicable agreement. jurisdiction shall be with the courts of the city of the local branch of Morpheus Events, which is Lisbon- Portugal.

EVEN IN SUMMARY PROCEEDINGS to hear all disputes between the parties unless Morpheus Events prefers to bring the matter before any other competent jurisdiction. The relationship between the parties is governed by Portuguese law.

12. Right to an image

The client authorizes Morpheus Events to capture and use, free of charge, the photos and videos of the event on all media and in all formats, both in the commercial and non-commercial sector, it being specified that the client will be responsible for having the persons taking part in the event sign an authorization for image rights in accordance with the intended capturing and use.

This authorization to capture and use images is valid for five years from the end of the contractual relationship between Morpheus Events and the client.

13. Non-Disclosure Agreement

Morpheus Events is obliged to provide all of its clients with an NDA as part of the assignment entrusted to it. The client must read it and validate it by means of a digital signature.

14. Case of Force Majeure / Act of God

Morpheus Events may not be held liable in the event of non-performance or improper performance of the contract due either to the fault of its customer, or to the insurmountable and unforeseeable fault of a third party to the contract, or to a case of force majeure.

In particular, Morpheus Events shall not be deemed to be in default in the event of non-performance of the contract due to fire, flood, storm, exceptionally severe weather conditions, a fortiori a state of natural disaster, strike, strike, industrial action or any other major incident, unavoidable obstacles, war (declared or not), embargoes, legal impediments, insurrection, events of a pandemic, epidemic, bacteriological or virological nature, or any other cause not attributable to Morpheus Events.

In the event of total or partial cancellation of the order by the customer due to force majeure, a debit invoice for the “cancelled service” will be sent to the customer under the conditions set out in the article “Modification of the order”.

The deposit paid to Morpheus Events will remain due.

15. Material or moral damage

Morpheus Events accepts no liability for any material or moral damage caused to participants or their property in connection with the event and its aftermath, and no claim or action may be brought against Morpheus Events in this respect, unless it can be proved that Morpheus Events acted intentionally or with gross negligence.

The Client Company is responsible for any damage, direct or indirect, that it, its employees or participants may cause during the event and/or its aftermath.

Consequently, you undertake to Morpheus Events to make the necessary arrangements for the required cover.

In no event shall Morpheus Events be liable for any direct or indirect loss or damage arising out of or in connection with the performance of the services provided by the service providers concerned, who shall be solely liable to the client company.

The client company agrees to waive and to have its insurers and/or any participant waive any recourse against Morpheus Events in the event of damage.

Failing this, the client company undertakes to indemnify Morpheus Events against all claims and/or demands and to compensate Morpheus Events for any damage, loss or expense resulting from such claims and/or demands. Failing this, the client company commits to guarantee Morpheus Events against any recourse and/or claim and commits to compensate Morpheus Events for any damage, loss or expense resulting from such recourse and/or claim.

16. Contractual terms

The nullity of a contractual clause does not entail the nullity of the general terms and conditions of service.

17. Services

Morpheus Events has an “exclusive” portfolio based on membership, enabling us to offer our customers competitive rates selected in advance.

All services and spaces are checked and tested beforehand by our teams, to ensure that they are in line with our proposed services.

This selection of our partners is made in order to verify the reality between what is proposed online and on site.

Services are invoiced on the basis of a fixed hourly (or) daily rate, depending on the event, and are sent to you in advance.

Morpheus Events is committed to an obligation of means and an obligation of results through the multiple services it offers.

  • Accompanying the customer “from the start of the project right through to closing”.
  • Project sourcing
  • Coordination by our teams
  • Presentation materials
  • Feedback obligation
  • 24-hour access to our services (e-mail, telephone)
  • Guaranteed rates with no upward revaluation

Depending on the needs of the event, our team will manage the coordination of the event on site. This fee is invoiced by the day and according to the event.

To this end, Morpheus Events provides complete customer satisfaction, in accordance with the offers made to its customers.

Once the quotation has been returned signed by the client, the client may not invoke any subjective criteria (such as taste, beauty, or comfort) against Morpheus Events to justify the complete or partial redoing of the work carried out (in particular the deliverables) or the refusal to pay for the services for which the client has made a commitment.

The customer acknowledges that the visuals, Mood boards and other documents such as “trend boards” provided by Morpheus are solely illustrative and non-contractual (unless otherwise stated).

They are part of a consultancy service whose aim is to give ideas and not necessarily to represent the identical scenography that will be put in place (unless otherwise stated).

All materials supplied by Morpheus Events are the property of the Company and may not be used for any useful purpose.

18. Protection of personal data

Data collection and processing

In accordance with Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, Morpheus Events implements the processing of personal data for the purpose of selling and providing services. Data concerning the user of the website (hereinafter referred to as, “the User”) is collected by Morpheus Events.

Morpheus Events only collects the information necessary to process its orders, to monitor the sales of its clients and prospects, to optimize its website, and to communicate with the User concerning products, services, and promotional offers.

This data may be transmitted, in compliance with legal rules, to the data controller, to the departments in charge of marketing, to the departments in charge of IT security, to the department in charge of sales, delivery and orders, to any company in the group to which Morpheus Events belongs, to sub-contractors involved in delivery and sales operations and to any authority legally authorized to access the personal data in question.

This data may be transmitted, in compliance with Chapter V of the General Data Protection Regulation (GDPR), to the same persons when they are located outside the European Union.

Cookies

When consulting this website, information relating to the User’s browsing may be recorded in “cookie” files installed on the User’s terminal (computer, tablet, smartphone, etc.).

In order to provide the best possible service to its clients, Morpheus Events issues cookies in order to:

  • To compile traffic statistics (number of visits, pages viewed, abandonment of the order process, etc.) in order to monitor and improve the quality of its
  • To adapt the presentation of the website to the display preferences of the User’s
  • To memorize information entered in forms, and to manage and secure access to reserved and personal areas.
  • To provide the User with content related to his/her interests and to customize the offers that Morpheus Events sends him/her.
  • To facilitate the User’s

Most cookies are intended to enable or facilitate the User’s browsing and are necessary for the operation of the website.

The use of cookies, whether their own or third-party, that are not necessary for the operation of the site requires the express consent of the User.

Users may express their consent or oppose the use of cookies by configuring their connection device appropriately. Users can refer to their browser user guide for further information.

Sharing of personal data with third parties

Personal data may be shared with third-party companies in the following cases:

  • When the User authorizes a third-party website to access his
  • When Morpheus Events uses the services of service providers to provide User assistance, advertising, and payment services. These service providers have limited access to the User’s data, within the framework of the performance of these services, and have a contractual obligation to use them in compliance with the provisions of the applicable regulations on the protection of personal data.
  • If required by law, Morpheus Events may transmit data in order to follow up claims made against it and to comply with administrative and legal procedures.
  • If Morpheus Events is involved in a merger, acquisition, disposal of assets or placement under receivership, it may be required to dispose or share all or part of its assets, including personal data. In this case, Users will be informed, before personal data is transferred to a third party.

Morpheus Events agrees to abide by private data in accordance with the NDA signed with its client, and in accordance with European regulations on privacy protection and individual freedom.

Transfer of personal data

The User authorizes Morpheus Events to transfer, store and process his information in the countries where it is established. The laws in force in these countries may differ from the laws applicable in the User’s place of residence within the European Union. By using this website, the User consents to the transfer of his personal data to the countries in which Morpheus Events is established.

Security and confidentiality 

Morpheus Events implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction, and unauthorized access.

However, it should be noted that the Internet is not a completely secure environment and Morpheus Events cannot guarantee the security of the transmission or storage of information on the Internet.

19. Right of access and opposition

Pursuant to Regulation 2016/679 of 27 April 2016, the client has the right to access, rectify, object to and delete the processing of his data, object to profiling, limit the processing, portability, relating to the data concerning him and may withdraw his consent to processing by sending a request as follows:

Either by post: Rua Ferreira Borges N°191 / 1350-265 Lisboa
Or by e-mail to: contact@morpheus-events.pt

20. Evolution of this clause

Morpheus Events reserves the right to modify this clause relating to the protection of personal data at any time.

If a modification is made to this clause relating to the protection of personal data, Morpheus Events undertakes to publish the new version on its site. Morpheus Events will also inform the Users of the modification by e-mail, at least 15 days before the effective date. If the User does not agree with the terms of the new wording of the personal data protection clause, he has the option of implementing his right of opposition stipulated in clause.

Updated on May 30, 2024 at 19:31 (UTC).